Alex is torn between her daughter's school play and an "all-hands" situation in the Emergency Department; Joyce spends the hospital's limited funds on a fancy mammography machine; Matt's first day as a nurse isn't going as he'd hoped.

Joyce's belief that personal life should stay out of the workplace is tested by unexpected news; Ron thinks a patient has a crush on him; Bruce tries to demonstrate the value of his important work.

When Ron hexes the day to prove superstitions aren't real, things at the hospital start getting weird. Joyce and Matt discover an employee's secret.

Alex accidentally provokes the Emergency Department's mean girls. Ron and Serena battle over parking etiquette. Bruce has a hard time letting go of the spotlight.

Ron and Bruce butt heads over a candy bar. Alex is forced to fire an incompetent employee. Matt seeks appreciation for saving a patient's life.

It's the holiday season at St. Denis. Alex and Ron care for a patient whose diagnosis is not what it seems. Joyce enlists Serena's help to boost St. Denis' online presence. Bruce and Matt help a Santa in need.