Seth, who's Les's hand-picked manager, had an idea in order to speed up the lines and improve efficiency - give out pawn tickets and cash in the same line, instead of separate lines for each. However, Seth's plan had resulted in longer lines and irate customers, to a point where Les reconsiders having Seth in charge.
The Gold family and their employees never know what to expect when people's personal items are on the line and conflicts escalate.
American Jewelry & Loan is a large, lucrative pawn shop where people bring in everything from alligators to prosthetic limbs. Every pawn ticket has a story and there are over 40,000 stories to tell in this warehouse.