New series of the glossy drama, recently promoted General Manager Charlie, who is about to discover that being the boss means making some unpopular decisions. Meanwhile, Tony is tempted by a female guest, a journalist asks the staff some awkward questions, and Anna sets out to expose a fashion company's use of sweatshop labour.

The team have just a day to recover from a terrible restaurant review with a Valentine's Day relaunch using a celebrity chef. Charlie struggles to contain his jealousy over Anna's interest in the rich, upper-class hotel guest Giles, and an excited Gino is convinced that a porn film is being shot in one of the rooms, but Tony worries about the business's reputation.

The team have one day to organise a society wedding, but when it emerges the bride's family are bankrupt Charlie is faced with a stark choice. Temptation threatens to get the better of Ben putting him at the mercy of mercurial celebrity chef Otto, and James gets a shock from his past in the shape of a weight-loss guru.

Tony is surprised when his 13-year-old daughter arrives for a West End audition, but a crisis stops him giving her the attention she craves. Charlie sets the socially inept final deputy manager candidate a challenge, and Gino's brother pays him a visit, but when the sibling wins over the staff and even makes better cocktails, jealousy sets in.

Charlie feels the pressure of management when he receives a letter from head office criticising his accounting and the chambermaids threaten to go on strike over unpaid wages. The arrival of an old friend visiting a jewellery auction hosted at the hotel perks him up, but a further financial crisis leads him to seek help from an unsuitable source and brings danger to everyone in the building.

A movie is shot on location at the hotel, but the stars don't get on and it is Jack's job to keep both of them happy. Gino and Ben compete for the attentions of the director in a bid to be 'noticed', and Anna is preoccupied by thoughts of Charlie which do not go away even when Ned invites her to accompany him on a trip to New York.

A TV chat show host brings a prostitute to the hotel, causing Tony's father-instinct to kick in when he discovers she's just 15. Anna and Ben compete to attract the attentions of a famous illusionist, and with the restaurant now a roaring success, James has to hire more staff - which puts Gino's nose out of joint. Guest starring Steven Pinder and David Schneider.

Jack and Emily are caught up in a hostage situation when a bereaved father who has brought his son's ashes to the hotel, clashes with a faith healer. Ned makes a proposal to Anna, but their celebrations are cut short when she goes to investigate the sound of aballoonshot from an adjoining room.