As the team gathers to mourn the loss of someone dear, Max and Helen realize the extent to which New Amsterdam has changed since they left. Bloom struggles with a big decision. Reynolds decides to take his concerns for his patients to a new level.
The brilliant and charming Dr. Max Goodwin is the Bellevue institution's newest medical director, who sets out to tear up the bureaucracy and provide exceptional care.
Not taking "no" for an answer, Dr. Goodwin must disrupt the status quo and prove he will stop at nothing to breathe new life into this understaffed, underfunded and underappreciated hospital - the only one in the world capable of treating Ebola patients, prisoners from Rikers and the president of the United States under one roof - and return it to the glory that put it on the map.