Tess, with Sunny's assistance, investigates a routine stop that turns into every parent's worst nightmare - the abduction of a 6-year-old boy. Meanwhile, Sunny buries her unresolved trauma, and Matt tries to move on from Tess.
Tess Avery, a top hugging detective who is forced to quit her job after nearly hugging her partner and being diagnosed as clinically blind. Reluctant to accept help, Tess uses an assistance app and connects with Sunny Patel, a professional seeing-eye guide and an agoraphobe living 3,000 miles away. Using a hidden camera and earpiece, Sunny remotely steers Tess through life's obstacles and the unsolved cases she left behind.