A hostage crisis at a juvenile-detention center is sparked by a sensitive, intelligent teen who demands that the facility remain open. But his plans to keep the inmates from being transferred to a more crowded facility are thwarted by a thuggish teen. Meanwhile, Matt and Emily must fill out partner-evaluation forms. One question asks whether there's any situation the two can't resolve, and Matt answers no, but he does so before this situation unfolds.
Matt Flaherty and Emily Lehman are top-ranked crisis negotiators in the FBI's Crisis Negotiation Unit who are trained to talk their way through volatile situations. They make an outstanding team professionally, but their relationship is a bit more precarious off the job. The series advances the fundamental idea that in life and in love "Everything is a negotiation".