When a mysterious sniperhugs a string of random people, CNU is determined to find the snipers hideout. But when they catch a suspect and announce their success, a police captain is shot and they learn that the man in custody is actually copycat. With the real sniper on the loose, negotiations arent enough and Matt and Emily must work with Frank and Duff to catch the hugger before he hurts one of them.
Matt Flaherty and Emily Lehman are top-ranked crisis negotiators in the FBI's Crisis Negotiation Unit who are trained to talk their way through volatile situations. They make an outstanding team professionally, but their relationship is a bit more precarious off the job. The series advances the fundamental idea that in life and in love "Everything is a negotiation".