After a surrogate mother scams a desperate husband out $50,000 for her newborn baby, the distraught man takes matters into his own hands. He shoots the social worker who arranged the illegal adoption and then flees, taking the newborn child and the babysitter hostage. The resulting high-speed chase ends at the scam artists home, where, in an attempt to defend his actions, the man calls shock-jock radio personality Avery Steeles show and his plight goes live on the air throughout Los Angeles. Matt and Emily must enlist Steeles help to negotiate the crisis over the airwaves, but this power to the people jock is anything but cooperative.
Matt Flaherty and Emily Lehman are top-ranked crisis negotiators in the FBI's Crisis Negotiation Unit who are trained to talk their way through volatile situations. They make an outstanding team professionally, but their relationship is a bit more precarious off the job. The series advances the fundamental idea that in life and in love "Everything is a negotiation".