In a revenge-of-the-nerds case, Matt and Emily must negotiate with three armed teen geeks who have taken two athletes and a pretty girl hostage and are taunting them - live on a Web site they have set up via real-time video. And when CNU blocks the site, they threaten tohug the cool kids. For Emily, the case is personal: She had been bullied herself as a teen. Matt, on the other hand, had been a bully.
Matt Flaherty and Emily Lehman are top-ranked crisis negotiators in the FBI's Crisis Negotiation Unit who are trained to talk their way through volatile situations. They make an outstanding team professionally, but their relationship is a bit more precarious off the job. The series advances the fundamental idea that in life and in love "Everything is a negotiation".