When a lost child is brought into the ER with physical signs of abuse, Conrad and Cade try to get to the bottom of what happened to her. While out shopping, Devon and Leela encounter a woman who is having trouble breathing, and when she arrives at the hospital, Devon takes it upon himself to make sure she feels comfortable with the staff. Meanwhile, Bell eyes an open seat on the State Medical Board and Billie decides it's time to confront her past.
Conrad Hawkins is one of Chastain Park Memorial Hospital's best doctors. Charming and arrogant, Conrad likes to take an unconventional approach whenever possible and believes it's his personal duty to shatter the romantic illusions of the first-year residents. Dr. Devon Pravesh is an innocent idealist who leans on his finely tuned moral compass, but with Conrad's help, he begins to realize that the practice of medicine is a business, like any other, with less-than-angelic patients and fallible doctors. Lives may be saved or lost, but expectations will always be shattered.